Online Return Policy

We want you to LOVE your purchase! We will happily accept returns postmarked within 10 days of purchase on unworn, new products with tags attached. Refunds will be made to the card used in the original transaction. All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from this store location. Returned items must be unworn with price tags intact.

 

Handbags, sunglasses, jewelry, lingerie, accessories, special orders, trunk show items, and SALE items are FINAL SALE and cannot be exchanged or returned for a store credit.

 

If you need to return an item, click here to access our online return portal and request a return label. Once a return shipment is received, refunds will be made to the card used in the original transaction less the $6 return shipping fee. If you attempt to return an item after the 10 day window, or items that are final sale, the return will be rejected and items shipped back to you. If you have questions about your return, please contact us at shop@monkeesofhighlands.com.

 

Return Address:

If sending via United Parcel Service UPS or FedEx

Monkee's of Highlands

383 Main Street
Highlands, NC 28741

If sending via United States Postal Service USPS

Monkee's of Highlands

PO Box 804

Highlands, NC 28741

 

As a small business, we cannot accommodate every return but we will be reasonable. Please contact us directly with any questions or concerns.

 

Shipping

We offer standard shipping for a flat rate. Orders over $250 qualify for complimentary standard shipping. When your order ships, you will receive an email including tracking information.

 

Delivery times and dates will vary based on your location. We are not responsible for lost or stolen packages, or unforeseen delays due to holidays and weather. No overnight shipping is offered at this time.

 

Not all inventory is sold online due to vendor restrictions. Please follow us on Instagram or call to order!